Customer Support Officer
Date Posted: 03/25/2008

  • Handles phone calls of clients, encodes details of remittance transactions in the iRemit Remittance System, and coordinates with Foreign Offices concerning remittance transactions

The Customer Support Officer is the single point person between the Foreign offices and iRemit Manila. They are responsible for overseeing the transactions of his/her Country of Assignment, ensures efficient and effective servicing of remittances to beneficiaries. They are also responsible for providing satisfactory replies to Foreign offices, Tie ups, Beneficiaries and occasionally Remitters regarding inquiries, status feedback and complaints.

Functional Competency Requirements:

  • Bachelor's degree graduate.
  • Computer proficiency with at least 35 WPM typing speed
  • Above average communication skills in English and Filipino
  • Strong customer orientation and attention to details
  • Willing to work on shifting schedule
  • Willing to travel (local or international) if required
  • Fresh graduates or entry level applicants are encouraged to apply

iRemit was envisioned to be the ultimate choice remittance service provider globally. Candidates for this position should possess the following Core Competency Requirements that reflect our Core Corporate Values:

  • Integrity
  • Teamwork
  • Work Excellence
  • Customer Service Orientation

 
PREVIOUS APPLICANTS NEED NOT APPLY.

To express your interest for this position, please send an email to careers@iremit-inc.com
with your Letter of Application and Resume printed in the body of the email message itself.

PLEASE DO NOT ATTACH YOUR RESUME AND OTHER CREDENTIALS TO THE EMAIL MESSAGE
Additional requirements will be requested from short-listed Candidates AS NEEDED.

You can also personally deliver your application or send by post to:
Human Capital Management Department
iRemit, Inc.
26F Discovery Centre, ADB avenue (Right across Podium)
Ortigas Centre, Pasig City 1605